Hengxin Service

  Hengxin Machinery adheres to the service concept of “customer-oriented, customer-creation”, focusing on customer needs, and achieving the service goal of “exceeding customer expectations and exceeding industry standards” with first-class speed, first-class skills and first-class attitude. Pre-sales, in-sale service and reflection services.

First, pre-sales service:

1. Introduce the company's status and product technology;

2. Provide customers with technical advice on towed workers and analyze and explain the difficulties;

3. Guide customers' choice of products according to their needs.

Second, the sale of services:

1. Track the contract and be responsible for organizing each department to review the contract;

2. If the contract is unclear or needs to be negotiated by both parties, it shall be responsible for solving the problem;

3. Track production and delivery according to contract requirements, and track the production of each accessory;

Third, after sales service:

After-sales service hotline: 0595-22483608

1. According to the contract, the user shall be guided to install and debug the equipment on time;

2. On-site training to guide customers to guide customers' standard operation and use;

3. Responsible for receiving and handling customer complaints about product quality and service quality;

4. During the warranty period, the patrol police will be tracked irregularly and dynamic management will be implemented;

5, the warranty period is our product quality problems, responsible for warranty replacement;

6. Responsible for the training of service personnel, so that the overall quality of service personnel is continuously improved.

7, 24 hours to provide customers with the company's equipment failure call dispatch, business consulting and customer complaints, customer advice and services.